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Deskside/Desktop Support

Company: Stefanini, Inc.
Location: O Fallon
Posted on: August 29, 2019

Job Description:

Support end users on a one on one basis with simple issues and concerns. Have a proactive and empathetic customer service approach. Relating to the client by making them feel confident and rest assured within the service. Has to be technically inclined to be aware of the trigger words to know what actions need to be taken. As well as being able to organize multiple projects at once, since he will receive all triage tech s escalations. Be able to use Dell products proficiently: To Unlock accounts & reset passwords via Active directory How to connect via VPN/ AnyConnect Issues Provide standard peripherals Basic device tune-ups (clean disc, erase temp files, etc.) How do I? questions that arise Be able to use MAC Devices: How to reset the password or keychain resets. Be able to identify and put device back on domain. Provide standard Peripherals How do I? questions that arise Be familiar with mobility & how simple phone functions work: iPhone & Android devices Be able to work the air watch system to add users and devices. Provide standard peripherals Add international plans How do I? questions that arise Be able to rebuild devices if they fall off the domain. Be able to do simple repairs like change out batteries, fans, add memory. Rebuild PC that are damaged. Rebuild profiles. Diagnose and troubleshoot problems encountered with personal computer hardware, software and peripherals. Resolve common IT issues in person. Be able to map a network printer. Have at least an A+ & N+ certification Have at least 2 year experience on the field Must possess excellent computer and interpersonal skills A high level of accuracy in work is necessary The ability to prioritize tasks as well as work on multiple projects simultaneously is essential Possess efficient time management skills The ability to work under a considerable amount of stress is an asset Ability to troubleshoot and resolve problems Ability to multitask effectively in a fast-paced environment Focused Motivated Organized Attention to Detail Patience Excellent Communication skills High degree of confidentiality Goal / Results Oriented - provided by Dice

Keywords: Stefanini, Inc., O'Fallon , Deskside/Desktop Support, Other , O Fallon, Missouri

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