Client Relations Representative
Company: KNOWiNK
Location: Saint Louis
Posted on: May 8, 2024
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Job Description:
About the Organization:
Founded and operated by former election officials, KNOWiNK provides
a proven solution rooted in knowledge gained from our extensive
experience as former election officials and from working with and
listening to elections authorities across the country. We are
committed to growing to meet evolving needs and helping achieve the
vision of individual jurisdictions to modernize elections with
best-in-class technology. Therefore, KNOWiNK is in a perpetual
state of development to enhance the overall election experience for
voters, and everyone involved with running elections. Our top
priority is to continue advancing the election process to make
voting easier for workers and voters alike.
Job Description:
Responsibilities:
--- Responsively manage all incoming emails and calls for the whole
company, directing them to the appropriate departments.
--- Maintain meticulous and precise documentation in Zendesk
tickets, assigning tickers to the appropriate department, ensuring
resolutions and subsequent follow-ups.
--- Tasked with reviewing and resolving tickets after a solution
has been provided, ensuring client satisfaction and their
comprehension of the resolution.
--- Address general support inquiries and aid clients in basic
troubleshooting.
--- Assist clients with questions related to iOS updates and
application updates.
--- Provide first-tier technical support during evening, night, and
weekend shifts and escalate calls to on-call staff as needed.
--- Execute client outreach campaigns through phone calls.
--- Review and update departmental spreadsheets for accuracy.
--- Fulfill additional tasks as assigned.
Required Skills/Abilities:
--- Knowledge and experience with the election industry or
government preferred, but not required
--- Working knowledge of Microsoft Office Suite, Dropbox, Google
drives, Gmail and basic CRM management
--- Ability to multi-task and thrive in a fast-paced, growing
company environment.
--- Excellent verbal and written communication skills.
--- Strong interpersonal and customer service skills.
--- Solid analytical and problem-solving skills.
--- Time management skills to meet strict deadlines (i.e., can't
change election date)
--- Strong attention to details and accuracy
--- Willingness to work non-traditional hours (early morning, late
evenings), as required
Education and Experience:
--- 1+ Year in a technical support service field preferred but not
required.
--- 1+ years of experience as a client service role
--- Experience in Elections or the Government sector a plus.
Physical, Mental, and Environmental Demands:
--- Must be capable of working remotely in a collaborative
environment to achieve business and departmental objectives.
--- Must be comfortable in a position which requires working
exclusively on a computer for most of the day
--- Must be capable of maintaining mental focus, attentiveness to
fine detail, and workflow process for long periods of time
--- Must be prepared to have critical conversations with internal
and external clients in a daily basis
KNOWiNK provides equal employment opportunities (EEO) to all
employees and applicants for employment without regard to race,
color, religion, sex, national origin, age, disability or genetics.
In addition to federal law requirements, KNOWiNK complies with
applicable state and local laws governing nondiscrimination in
employment in every location in which the company has facilities.
This policy applies to all terms and conditions of employment,
including recruiting, hiring, placement, promotion, termination,
layoff, recall, transfer, leaves of absence, compensation and
training.
KNOWiNK expressly prohibits any form of workplace harassment based
on race, color, religion, gender, sexual orientation, gender
identity or expression, national origin, age, genetic information,
disability, or veteran status. Improper interference with the
ability of KNOWiNK employees to perform their job duties may result
in discipline up to and including discharge.
Keywords: KNOWiNK, O'Fallon , Client Relations Representative, Other , Saint Louis, Missouri
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