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Continual Improvement, Six Sigma and Compliance Manager

Company: Ascension
Location: OFallon
Posted on: July 16, 2021

Job Description:

We Are Hiring:

The Continual Improvement, Six Sigma and Compliance Manager Process Manager is responsible for the development and governance of continual service improvement, process audit and design compliance processes and building the Continuous Improvement Process Center of Excellence as a part of the Service Integration and Management (SIAM) operating model. This individual ensures a defined IT process efficiently and effectively meets expected outcomes.

What You Will Do:

Functional Responsibilities


  • Stand up and govern a continuous improvement process Center of Excellence focused on continual improvement, process baselining, audit and design compliance end-to-end in a multi-provider IT environment with internal and external service delivery teams providing vision and direction to the COE
  • Coach, educate, and mentor green and black belts and teams to understand process improvement tools and Six Sigma methodologies building an improvement culture focused on increased efficiency and quality supporting knowledge sharing and best practices
  • Plan, conduct, facilitate, lead and coach  Six Sigma projects
  • Establish continual improvement focus and operational excellence across all service providers internal and external; manage cross-service provider improvements; advocate for constant improvement in processes, reporting, and other key organizational processes
  • Build an approach for sharing lessons learned between service providers with a focus on identifying and tracking improvement opportunities and results
  • Maintain a strategic, big picture of the organization and identify opportunities for process improvement
  • Perform periodic process audits to ensure compliance of service management processes by internal and external service delivery teams; Partner with other IT managers to perform periodic audits to ensure design standards are being followed by internal and external service delivery teams across the organization
  • Ensures each process integrates effectively and efficiently with other existing business and IT processes
  • Oversee efforts to build organizational understanding of each process (e.g., purpose, outcomes, expected impact, rationale and need)
  • Develop, implement and monitor metrics for process effectiveness and efficiency, ensuring smooth integration between all key stakeholder groups at a process, people and tool level
  • Continuously analyzes processes to determine gaps and identifies solutions to close said gaps
  • Evaluate and address the financial, cultural, technological, organizational and people issues that may need to be addressed as a result of a proposed process change
  • Foster productive partnerships with internal service delivery teams and MSPs to ensure that the service management processes are adhered to and meets Ascension’s explicit and implicit expectations
  • Report and present results and findings, as well as actionable recommendations to senior leadership
  • Maintain a broad understanding of various technologies utilized in Ascension Technologies’ environment inclusive of infrastructure and applications
  • Mentor, define and coordinate day-to-day responsibilities for junior staff reporting to this function


Leadership/Interpersonal Skills

  • Communicates and interacts effectively at various levels of the organization including senior leadership, business stakeholders and technical subject matter experts 
  • Writes clearly and succinctly in a variety of communication settings and styles while tailoring the messaging based on audience
  • Facilitates resolution of issues through creative solutioning, open exchange of information and viewpoints and influence; uses negotiation skills when appropriate
  • Embraces change and is not limited to past or current thinking; willing to try new methods
  • Considers novel ideas and thinks outside the box
  • Does not equate busy with effective and places a higher value on initiatives with potential for a greater impact and return
  • Adjusts and modifies approach based on circumstances
  • Builds trust upstream (e.g., IT governance) and downstream (e.g., service providers)
  • Instills a sense of urgency in driving to completion; escalates issues as needed with MSPs, vendors, internal IT teams and senior leadership
  • Builds effective relationships with partners and vendors to understand and commit to Ascension’s organizational goals; fosters goodwill and collaboration amongst teams and leads by example

Complexity of Work

  • Within scope of job, requires critical thinking skills, decisive judgment and the ability to work with minimal supervision. Must be able to work in a stressful environment
What You Will Need:


  • High school diploma/GED with 2 years of experience, or Associate's degree, or Bachelor's degree required.

Work Experience:

•  1 year of experience required.
•  4 years of experience preferred.
•  2 years of leadership or management experience preferred.

Additional Preferences:
  • BS in Computer science, engineering or related field or an equivalent combination of education and/or experience
  • 5+ years of experience with IT service delivery management in a multi-vendor, large complex environment 
  • Demonstrated ability to translate ITIL principles into practice
  • Demonstrated prior experience in developing and governing continual service improvement, process audit and design compliance processes in a multi-vendor environment
  • ITIL certification higher than foundation level (e.g., intermediate, expert, master) is preferred
  • Healthcare provider industry experience is preferred 
  • Lean Six Sigma Black Belt or Master Black Belt certification
  • Hands on experience leading Lean Six Sigma projects
  • Experience consulting in large complex organizations
  • Demonstrated 5+ years of IT Services Industry experience as a Lean Six Sigma Master or Black Belt
Why Join Our Team:

When you join Ascension, you join a team of over 160,000 individuals across the country committed to a Mission of serving others and providing compassionate, personalized care to all. Our inclusive culture, continuing education programs, career coaches and benefit offerings are just a few of the resources and tools that team members can use to create a rewarding career path. In fact, Ascension spent nearly $46 million in tuition assistance alone to support associate growth and development. If you are looking for a career where you can grow and make a difference in your community, we invite you to join our team today.

Equal Employment Opportunity Employer:

Ascension Technologies is an equal opportunity employer (EEO) and affords equal opportunity to all associates and applicants without regard to race, color, religion, national origin, gender identity, sexual orientation, age, physical or mental disability, veteran status, genetic data, or other legally protected status. For further information regarding your EEO rights, click on the following link to the “EEO is the Law” poster:




EEO is the Law Poster Supplement


Please note that Ascension will make an offer of employment only to individuals who have applied for a position using our official application. Be on alert for possible fraudulent offers of employment. Ascension will not solicit money or banking information from applicants.

Keywords: Ascension, O'Fallon , Continual Improvement, Six Sigma and Compliance Manager, Other , OFallon, Missouri

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