Front Desk Team Member
Company: Gold's Gym
Posted on: May 3, 2021
Overview The Front Desk Associate will greet and direct members,
guests and staff as they enter the gym and provide control of the
front door location. This position will provide assistance to
members' requests along with inquiries about gym operations and
policies as well as perform various administrative duties as
directed by the Gym General Manager or Operations Supervisor.
Responsibilities Enthusiastically greets each members and guests
promptly using the proper greeting for time of day to create a
friendly positive entrance and departure to and from the gym.
Provides security and control to the front door and retail area of
the facility. Personally checks each member into the gym using the
proper check-in procedures. Monitor check-ins to identify
delinquent accounts and notifies Gym Operations Supervisor.
Register all guests into the gym using proper registration
procedures. Ensures that guests and appointments are directed to
the appropriate fitness consultant in a prompt, professional
manner. Answers phone by the third ring in a professional and
courteous manner and uses proper phone greeting techniques.
Addresses caller's requests and/or takes appropriate messages
noting caller's name. Registers all telephone inquiries in the
script pad and in the Master Production Binder and transfers the
call to the appropriate Fitness Consultants. Responsible for
following up on telephone inquiries to ensure that the appointment
was booked properly. Responds immediately to member requests,
inquiries and concerns. Maintain neat appearance and wear proper
uniform attire with nametag while on duty. Distributes keys, towels
and other materials as needed. Reserves time/makes appointments for
special classes or other activities sponsored by the gym. Processes
retail and concession sales. Attends all staff meetings as
directed. Cleans and maintains the front desk area according to
Company standards. Responsible for gym walk-thru as designated in
walk-thru log. Follow proper opening and closing procedures as
instructed in the FDA training manual. Logs all maintenance
concerns that are reported. Follows and reports any safety
concerns. Notifies management of gym incidents that requires
incident reports. Works when scheduled and adheres to company
attendance policies. Performs other reasonable work assignments as
directed by the Gym General Manager and/or Operations Supervisor to
include but not limited to light cleaning and picking up of
weights. Qualifications High school diploma or equivalent required.
Excellent customer service skills are required. Ability to
communicate effectively with both staff and members. Ability to
communicate effectively verbally, non-verbally and in writing is
required Understanding of basic accounting principles is required.
Understanding of basic cash processing procedures is required.
Functional computer skills are required. Ability to multi-task.
Must be able to work a flexible work schedule to include holidays
and weekends. Must be able to lift 25lbs repeatedly and stand for
extended periods of time Uphold Gold's Gym Vision, Mission, Values
and code of conduct. Comply with all Gold's Gym policies and
procedures Job LocationsUS-MO-O'Fallon Job ID2020-25688 LocationHwy
K Gym Job RegionMidwest
Keywords: Gold's Gym, O'Fallon , Front Desk Team Member, Other , OFallon, Missouri
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