At a glance: Are you an experienced and client-focused order
management specialist skilled at accurately and efficiently
Can you commit to a position reviewing and entering critical
Do you desire a competitive salary with lucrative benefits and a
focus on professional development?
At Spectrum Enterprise, our goal is to foster an engaging work
environment that encourages our team members to reach their full
potential. We promote a culture of excellence that celebrates
diversity, innovative thinking and dedication to consistently
exceeding client expectations.
Spectrum Enterprise, a part of Charter Communications, Inc., is
a national provider of scalable, fiber technology solutions serving
America?s largest businesses and communications service providers.
The broad Spectrum Enterprise portfolio includes networking and
managed services solutions: Internet access, Ethernet access and
networks, Voice and TV solutions. Spectrum Enterprise?s
industry-leading team of experts works closely with clients to
achieve greater business success by providing solutions designed to
meet their evolving needs. More information about Spectrum
Enterprise can be found at enterprise.spectrum.com.
You focus on maintaining a positive client experience by
accurately and efficiently processing orders. As a Senior Order
Management Specialist, you excel at entering and delivering
accurate data and administration for complex accounts concerning
order to cash processes. You have solid organizational and
prioritization abilities that focus on collaborating with vendors
and internal teams to process orders and resolve issues. You have
developed a keen ability to identify roadblocks and overcome
obstacles to successfully complete projects.
You propel growth by serving as a senior member of the team and
mentoring and training peers on processes and products. You ensure
the continued performance of the team by serving as a backup to
team leads. You thrive in an office environment managing complex
accounts across the Spectrum Enterprise footprint. You report
directly to the Manager, of Enterprise Order Management for goals,
guidance and assistance.
Position benefits: Competitive Salary
Health, Vision and Dental Insurance
100% Company Match 401(k) up to 6%
Company Funded Retirement Accumulation Plan for an additional
Pretax Child Care Spending Account
Paid Holidays, Vacation Days, Personal Days and Sick Days
Employee Discount on Spectrum Services Where Available
What you will do: Encourage a successful sales cycle by
specializing in order management activities for complex service
orders for a specific line of business.
Efficiently execute service implementation within agreed upon
timeframes and meet service level objectives through collaboration
with internal teams, partners and clients.
Enhance client satisfaction through the resolution of complex
issues related to orders, assigned initiatives or projects and
escalate as necessary with clear and concise communication.
Develop and maintain monitoring process and metrics for
management based on tasks, goals and time frame requirements.
Support the Sales organization and partners by serving as a
point of contact to answer questions.
Resolve instances outside of the service level objectives by
reconciling work in progress and completion times against estimated
Prepare status reports and regular performance for senior
leadership to leverage, including metrics to allow for comparison
and analysis of predetermined goals and objectives.
Comply with production and quality standards and provide
high-quality client service while performing all duties and
Required keys for success: Two or more years of data entry
Two or more years of experience with Salesforce or a similar
client relationship management (CRM) tool
Two or more years of experience in telecommunications or cable
Five or more years of experience in client service, order entry
or order management
Expert in appropriate software applications and technology
Knowledge of all order management processes and business
Familiar with Spectrum Enterprise fiber-based product and
Deadline-driven with the ability to work effectively in a
team-oriented, high-demand and fast-paced environment
History of maintaining client and business data
Practical issue resolver that can deal with few concrete
variables in situations where only limited standardization
Advanced organizational, prioritization and decision-making
skills with the ability to build relationships throughout the
Empathy when responding to common inquiries and concerns from
clients or boundary partners
Ability to read, analyze and interpret scientific and technical
journals, financial reports and legal documents
Confident when presenting information to leadership
Proven experience interpreting a variety of instructions
furnished in written, spoken, diagram or schedule form
Independence and initiative while showing sound judgment to
accomplish job duties
Collaborative team member with the ability to resolve issues and
Interpersonal communication skills
Proficient in Microsoft Word, Excel and PowerPoint with the
technical aptitude to learn databases
Effective written and spoken English communication skills with
all levels of an organization
How you will stand out from the crowd: Proven experience with
advanced telephony or in the data industry
Project management or project coordination experience
Your education: Associate Degree or an equivalent combination of
education, training and experience (required)