Operations - Customer Service Specialist 2 - Contingent

Company: Mindlance
Location: Saint Louis
Posted on: April 24, 2024

Job Description:

Job Description: In this contingent resource assignment, you may: Participate in low to moderately complex initiatives and identify opportunity for process improvements within Customer Service. Review and analyze basic or tactical Customer Service assignments or challenges that require research, evaluation, and selection of alternatives, related to low-to-medium risk deliverables. Present recommendations for resolving low to moderately complex situations and exercise some independent judgment while developing understanding of function, policies, procedures, and compliance requirements. Provide information to client personnel in Customer Service. Required Qualifications: 2+ years of Customer Service, Financial Services, or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work or consulting experience, training, military experience, education.

30 days of onsite training
-5 days on/ 5 days remote after training is complete

Job Summary:
- Will be working with client customers to address brokerage complaints

Top Skills
- Series 7 required - MUST BE ACTIVE (or within 2 year window so it may be re-activated quickly)
- Brokerage operations experience
- Customer service experience
- Microsoft Products
- Strong Verbal/ written communication Skills

EEO:

"Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of - Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans."

Keywords: Mindlance, O'Fallon , Operations - Customer Service Specialist 2 - Contingent, Hospitality & Tourism , Saint Louis, Missouri